Awasi: Setting the Table for Reopening
What have the staff at Awasi been up to during the pandemic? Setting the table for a spectacular reopening.
Awasi: Setting the Table for Reopening
Everyone who works in the travel and hospitality industry has been in a constant state of flux since March 2020. We find ourselves faced with a situation we don’t have immediate control over, the desire to get back to work in delivering outstanding experiences to international travelers. Until the borders are open and flights resume again, all we have is time on our hands. How have the top properties in Latin America been using this time besides fine tuning “health and safety protocols” which is just a given at this point, for every player in worldwide tourism and hospitality, and frankly should have been a matter of major importance even before this global pandemic.
Tomas and Chris - Guides at Awasi Patagonia
I wanted to share an inspiring story about some things that Awasi has been doing.
Awasi has made it a priority to retain all of their staff for as long as financially possible. No amount of beautiful hotel infrastructure is ever going to replace the talent and special energy brought by the hard working people behind the experience. You take away the people, you take away the soul of a property. So what do you do with such a large staff during such slow times? You take the opportunity to make them even better.
There is nothing more motivating than seeing and hearing an individual talking passionately about what they love to do. We seldom get a chance to really take a peek behind the scenes into professions that differ from our own. But running a top tier luxury hotel draws on so many diverse talents, and they all must come together perfectly, in order to deliver a seamless guest experience.
In that spirit, “Awasi Talks - For and By Us”, was created as an internal exercise to share knowledge between different sectors of staff and build company cohesion. The idea was simple enough, allow staff members from the three different geographic properties in the Atacama, Patagonia and Iguazu Falls - working in different sections of the hotel operation, to create and carry out a presentation for the whole company, via zoom. This was not mandatory, but put out there to staff if they wanted to share. The topics turned out to be fascinating, here are just a few of them that have already been completed:
“History of the Jesuit Missions” - by guide, Jimmy McCormick
“A Cup, A Story” - by sommelier, Dana Cordoba
“How to Make Churros” - by pastry chef, Valentina Marambio
“Electrical Installation” - by maintenance staff, Nicolas Arman
“How to Speak in Public” - by excursion manager, Paula Bertotto
“Excursions We Offer” - by excursion manager, Tomas Navarette
Nicolas Arman, maintenance at Awasi Iguazu, presenting on electrical installation.
The Awasi Talks have been a fantastic way for employees of Awasi to get to know one another on a personal level, and for each to deeply understand the small part they play in the big picture. The Chef and Sommelier probably don’t think much about what the guests and the guides are doing out on excursions every day, but after learning how strenuous certain excursions may be, it could just make them think about throwing in a few extra energy bars or picking a wine warmer on the palate for the picnic supplies when they know Tomas is hiking to the Base of the Towers with his guests today - and likewise, Diego might be more on top of his time management when he knows that the Chef has prepared a special asado for the guests that will begin promptly at 7pm. This creates a cross pollination of awareness and appreciation for the team and the role everyone plays in it. How great is it that the head of maintenance offered to do a presentation on electrical installations?! Again, every single part of the hotel operation has to be seamless, and these Awasi talks have allowed for the staff to deeply understand and appreciate this fact.
Matias de Cristobal, Managing Director
These talks have been capped by leadership webinars for all staff by Matias de Cristobal, Managing Director of Awasi on “The Awasi Concept” - exposing all staff to the concept and methodology behind what Awasi does and how Awasi does hospitality and tourism differently. My favorite analogy that Matias uses to describe the Awasi Concept is a round table, sitting outside in a natural setting - on which the guest experience sits. The natural setting, i.e The Atacama, Patagonia and Iguazu Falls cannot be improved upon and were carefully selected as a place to set down that table. However, that table, which holds up the guest experience, is only supported by three legs. Those three legs are; 1) The Physical Hotel 2) The Excursions 3) The Gastronomy. If any one of those three legs is shorter or not as strong as the other ones, the table will wobble and not be solid. The Awasi Talks play right into this analogy, the role of every employee at Awasi is vital in keeping their leg of the table strong, so the guest experience is phenomenal.
The Awasi table is set, the legs are stronger than ever, and we look forward to inviting you to pull up a chair to it very soon.
Explore the Awasi Properties:
Awasi Atacama Travel Trade Page
Three New Experiences at Awasi
Awasi is proud to introduce a new offering at each of their three intimate properties for guests in 2019: a new stargazing experience in Chile’s Atacama Desert, an exclusive look at endangered puma in Chile’s Torres del Paine National Park, and early access for guests to Iguazú Falls National Park in Argentina.
Three New Experiences at Awasi
Awasi continues to innovate and is proud to introduce a new offering at each of their three intimate properties for guests in 2019: a new stargazing experience in Chile’s Atacama Desert, an exclusive look at endangered puma in Chile’s Torres del Paine National Park, and early access for guests to Iguazú Falls National Park in Argentina.
Awasi Atacama has launched their new private stargazing excursion based near the pre-Inca ruins of Tulor, just outside the town of San Pedro de Atacama, Chile. Guests will have the opportunity to learn about the night sky with Awasi’s astronomers while reveling in one of the world’s darkest skies and using powerful telescopes to identify deep space objects like nebulae and star clusters—bringing the ancient myths of constellations to life right before their eyes.
Awasi Patagonia, located beneath the peaks of the world-famous Torres del Paine in Chile, is turning the spotlight onto local wildlife with their Puma Foundation. Equal parts wildlife tourism and research endeavor, the foundation allows guests the opportunity to get an up-close-and-personal look at resident pumas while learning from experts about their habitat, behavior, and future here in this remote part of Chile, with hopes of protecting these magnificent predators for generations to come.
Awasi Iguazú is entering the new year celebrating early access permission for its guests to Iguazú Falls National Park. With a unique location in Argentina, tucked into the jungle just 15 minutes away from Iguazú Falls, this early access allows Awasi guests to visit the falls before official park opening hours, which solidifies Awasi Iguazú as the most bespoke way to experience this iconic South American destination.
About Awasi
Awasi is the only hotel company in South America that provides a 100% tailor-made experience for visitors, with a private guide and 4x4 vehicle allocated to each guest room. Their three Relais & Chateaux properties are located in South America’s most iconic destinations: the Atacama Desert in northern Chile, Torres del Paine National Park in Patagonia, and Iguazu Falls in Argentina.
About Awasi Iguazu
The opening of Awasi Iguazu is one of the most anticipated, and most needed, hotel openings in South America for quite some time - and everyone is hungry for details. Usually just a quick overnight trip to see the falls, Awasi Iguazu will change the paradigm and open the destination for travelers looking for something more in depth.
About Awasi Iguazu
Everyone is super excited about the opening of Awasi Iguazu this year, and questions abound. Below is a summary of everything there is to see and know so far about the property.
Location
Below is a map of the Iguazu area denoting the two airports in Brazil and Argentina, location of the falls, and the star where Awasi Iguazu is located. The property is on the Argentine side of the falls, a riverside property just outside the town of Puerto Iguazu and on your way towards the main falls on the Argentine side. For those familiar with other hotels in the area, Awasi's property is adjacent to Loi Suites. Awasi is approximately 25 minutes from the Argentine airport and about 15 minutes driving to the main falls visitor center on the Argentine side.
Images
Below is a gallery of the first completed villa at Awasi Iguazu, already decorated internally. If you would like to download and use any of these images for promoting the property comercially, feel free to do so, here is a link to a dropbox gallery with all images yet available.
Opening Date and Reservations
Construction is in full swing and set to finish in November 2017. We hope to start providing "soft opening" bookings for stays in December by mid-July 2017. Ensure that you are signed up to our newsletter by clicking here to be one of the first to know when reservations are starting to take place. Rates are expected to be in-line with rates at Awasi Patagonia and Atacama.
Management
We are pleased to announce that Nicolas Di Costanzo has been appointed General Manager of Awasi Iguazu. Nicolas is well known and respected within the tourism industry and has a breadth of knowledge and experience in hotel management, sales and marketing, guiding as well as natural and cultural history. This wide ranging experiences, as well as his natural warmth and charm, make Nicolas a well rounded figure to lead the team at Awasi Iguazu. Nicolas previously managed Puerto Valle, in the Esteros de Ibera wetlands, and before that was a naturalist guide at Bahia Bustamante in Chubut Province, on the southern Atlantic coast of Argentina.
The Property
Similar in overall characteristics to Awasi Atacama and Patagonia, Awasi Iguazu will consist of a main lodge and then 14 private guest villas, built on stilts in the rainforest and separated from one another to provide intimacy and privacy. There will be 13 regular vilas and then one master villa with two rooms for families or couples travelling together. Unique at Awasi Iguazu, due to the tropical setting each villa will have it's own private plunge pool. The property sits along the Iguazu river just downstream of the falls, the image on the right is a view from one of the villas.
Excursions
Same as all other properties, each of the 14 villas will have it's own dedicated guide and 4x4 vehicle for excursion in the Iguazu area. Apart from the obvious excursion of visiting the falls themselves in private, we will offer around 13 other excursions set to capture the unique natural and cultural history of the area.
On the natural history side of things, Iguazu Falls sits at the southern extreme of what is called the Mata Atlantica, or Atlantic Forest. Prior to European arrival, this forest stretched untouched from Rio de Janiero down to past Iguazu falls and boasts some of the highest biodiversity on planet earth and a staggering level of endemic plant and animal species. Excursions with Awasi's trained naturalist guides will be by foot and 4x4 vehicle on land to explore this unique ecosystem and taking advantage of our riverfront location we will also do excursions by boat, exploring the many nooks and crannies of the Iguazu river where wildlife abounds.
Less known about the Misiones Province, where Iguazu is located, is the incredible ethnic diversity that exists alongside an intriguing cultural history. Most famous is the arrival of the Jesuit order in the 17th century who established a string of missions in the area (from where the province gets its name) in order to christianize an Amerindian indigenous population of Guarani Tribes. Also, unlike the rest of Argentina which was settled by Europeans arriving to Buenos Aires, who were mainly and French and Italian, Misiones Province was settled by immigrants coming from Brazil that included Germans, Poles, Ukrainians, Swiss, Swedes and some Japanese and Arabs as well. So many of our excursions from Awasi Iguazu will aim to showcase the unique mixture of indigenous tribes, Jesuit missions and the cacophony of immigrant ethnic groups who populate this remote corner of Argentina.
